Efficient and demand-oriented parcel delivery services are an important factor for the dynamic development of cross-border e-commerce in Europe. This study by WIK-Consult explores developments and trends in the supply of and demand for delivery solutions in the context of cross-border e-commerce. It particularly emphasises the needs of e-retailers and consumers, and includes regulatory aspects as well as employment and environmental topics. The assessment is based on extensive desk research and intensive stakeholder interaction. WIK-Consult conducted a consumer survey among online shoppers, in all EU and EEA Member States, about their expectations and experiences with delivery of cross-border purchases. The study concludes that the delivery industry has made significant progress since 2013 and is on the right track. While the dynamic growth in e-commerce has greatly improved the supply of appropriate delivery services, the performance of national delivery markets varies significantly among Member States. For the future, parcel carriers, e-commerce intermediaries and associations should work on much needed improvements in returns solutions for cross-border e-commerce.